Chap 2 Homework Essay Example for Free

Chap 2 Homework Essay1. Performance, Reliability and responsiveness, Serviceability, and Aesthetics are all significant dimensions of prime(prenominal) in fast food restaurants. First of all, the performance and serviceability of a fast food restaurant is actually important because like the name states fast food is scarcely that fastSo in order for it to be considered a fast food establishment it if very important to keep up the flow of traffic in and out of the campaign thru and the dining board in a timely and efficient manner without compromising the quality of the food. The second thing is to admit reliability and responsive services for a fast food restaurant such as node service.If customer service is poor and the food isnt prepared properly or your orders keep acquiring messed up then by their bad experience word of mouth will spread and it could drive people a representation from the establishment and they will begin searching for other places to eat.The last fo rm of quality I believe a fast food restaurant should have is Aesthetics or the way the restaurant looks and smells. For example, we went to Golden Corral a considerable time ago and it literally smelled like feces. It do eating there hard to do because it stunk so badly. Come to find out they had a sewer leak and had to get it repaired but my family and I stopped going there for quite a long time until it was fixed.It is very important that the facility is clean without debris and trash around it and that even the at bottom facility is kept up with clean bathrooms, tables wiped and floors mopped. In order to exceed my expectations I would expect to channelise thru the drive thru and hear a happy or courteous person over the speaker thats not rushing me to make a decision, acknowledgment when I pay and prompt service when I reach the food windowpane.I would also expect that my food be prepared like I asked and that there be condiments or utensils necessary for me to eat or drin k my food in the bag. 2. superstar way that productivity could have been improved is when Jon (the cashier) needed more batteries for his headset, he could have asked someone else or his manager in the kitchen to obtain them for him so that he could have remained at the window with the customer to uplift his payment. Therefore, none of the confusion with the other orders would have happened. 3.EmployeesMaterials NeededServices ProvidedJon (Cashier)Batteries for headsetTook customer order, and accepted payment executive programNoneCorrected order error on computerMary/third employeeNapkinsHanded customer order and napkinsList of ImprovementsJon could have asked for assistance in obtaining the batteries for his headset to prevent some(prenominal) confusion with the orders and remained at the window with his customer. The Supervisor should have acknowledged the customer and asked how the customers service was and if there was anything he could do for the customer for any inconvenien ce. Mary should have paid more attention to the customer at her window and his needs, therefore he wouldnt have had to ask twice for napkins.